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TNS at HCA HR Summit Today!

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Today, we are at the Gaylord Opryland in Nashville, Tennessee, attending the HCA HR Leadership Summit 2014. For those who are attending be sure to greet Dr. Pat Sikora, and Mark Posmer at Booth #16.

Dr. Patricia Sikora, Senior Consultant, has more than 20 years of experience in marketing and organizational research services including online surveys, multivariate analysis, qualitative and ethnographic research, competitive intelligence, and secondary research; with particular expertise in complex emerging technologies and business-to-business relationship management. Past clients include Microsoft, American Heart Association, GTE, PacifiCorp, Qwest, and Bayer Pharmaceuticals.

As a former client services director, she provided design, analysis, and consulting support to Fortune 500 clients. Patricia holds a Ph.D. in Social Psychology, University of Colorado, Boulder, 2002. She is a proud recipient of Albert Heyer Award for research in Applied and Organizational Psychology.

Mark Posmer is the Director of IT Support, & Consulting Services/Advanced Analytics with TNS Employee Insights. He has worked in survey development and data analysis, specializing in employee and customer surveys. Experience with data analysis programs and procedures, such as SPSS, has allowed him to conduct statistical analyses for different clients. He has assisted clients such as United Technologies Corporation, IHG and HCA in the coordination and analysis aspects of the survey process.  Posmer is a member of the Society for Industrial Organizational Psychology and the American Psychological Association. He earned a bachelor’s of science degree from the University of Notre Dame and a master’s in Industrial-Organizational Psychology from Northern Illinois University.

If you are not attending the HCA HR Summit this year, be sure to call TNS Employee Insights for more information about our services.  Call 888-726-8686.

Squirrels Strike at Squirrely Co in Squirrelville

A nutty case study

Squirrelville

Letter-O-60pt-Castellarnce upon a time, there was a little village known as Squirrelville, USA. The inhabitants were real squirrels and they were quite efficient as hunters, but mostly gatherers in their community.

For years, the squirrels worked in harmony with each other because they were very well-organized and everyone had a role to play. Each role was described in great detail so that there would be no mistake as to what each squirrel had to do. Life was good.

There was a company called Squirrely Co, which was quite popular and only the brightest and smartest of the squirrel community could work there. At Squirrely Co, the squirrels produced nut jam, nut butter, nut soup, and nut meg. These were specialty items that only the hoidiest of toidiest of squirrels could afford. Squirrel Co operated efficiently and as a result, was very prosperous.

Squirrely Co was successful because the work environment was well-structured. There was a CEO, managers, administrators, and various departments of workers. The CEO told the administrators what to do, the administrators told the managers what to do, and the managers told the workers what to do.

Squirrel Co had great benefits too, which included medical, dental and accidental road kill. Not all squirrel companies could afford accidental road kill as they considered it too risky of a health hazard. The company also allowed their associates to buy stock in nuts. The only risk here would be a rise and fall in market value on a daily basis and it was also a seasonal risk.

Everyone at Squirrel Co was very happy… or so it seemed.

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Finding the Truth from Resident and Associate Surveys in Senior Living Communities

Bonding timesIn my blog on Monday, I touched on the essence of employee engagement in the Senior Living Community. Here, I want to write about the value of examining data from both resident and associate survey answers.  Though much more complicated than I can explain in a blog, and without the expertise of our data analysts at my immediate disposal, simply put, we have the capability to examine items from both resident and associate surveys via our sophisticated adhoc tools.

For example, here are some survey items posed to both resident and associate. Naturally, they are completely separate surveys, but the survey questions are designed to obtain opinions from both:

Resident Survey Item:   I feel valued as a resident of my community.

Associate Survey Item:   In my community, we are focused on enriching the lives of those we serve.

When we examine the answers from both, we are able to understand if the community is meeting its objectives to serve seniors.  If associates answer that the community is failing to enrich the lives of those they serve, it probably will reflect in the resident’s answer; not feeling valued as a resident in one’s community.

Extrapolating the data en masse, filtering it through adhoc, then examining by DIVING deeper into survey results will bring you to the TRUTH about what is occurring at your community/facility. What could be better than the truth?

We guide our clients every step of the way. Come see us at booth number 2013 at LeadingAge Annual Meeting and Expo 2014 October 19-22.

TNS Brings Exciting Ideas to LeadingAge Annual Conference and Expo

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TNS has done a great deal of research and thought leadership when it comes to the essence of employee engagement and what it’s all about. We research employee engagement by industry which in our clients’ minds, shows how engaged we are with them!

We strongly feel that engagement entails a sense of belonging, loyalty, or an emotional attachment to the organization or a particular job. TNS believes the essence of employee engagement is energy; more specifically, PRODUCTIVE ENERGY. Engaged employees go above and beyond the call of duty. “The call of duty” is defined as their job description and goals the organization has outlined for their position. Provided employees’ basic duties are satisfactory and they can afford the time to involve themselves with other company business, then these employees are truly engaged.

Personally, I maintain that engaged employees THINK differently about their work. First, they consider their job as a CAREER. Second, they think as though they have ownership with the company. And if they are allowed to have stock in the company, then they literally have ownership. Continue Reading →

How Do You Write Up a Job Description to Retain Employees Long-Term?

So, you say you are hiring the wrong people and they leave after only a year or two of service?

I’d like to refer to Maslow’s hierarchy of needs. Found this on the web. (Thank you, Tim Vandevall, cartoonist)

Maslows-Hierarchy-of-NeedsAs you can see our basic needs as humans are described very well by Maslow. If you want to hire someone for long-term, you might write the job description to center around the top 3; Self-Actualization, Esteem, Love and Belonging. For shorter term employees the bottom 2, while still fundamentally important, are usually all that is required to hire shorter-term employees looking for a “stepping stone” job. Continue Reading →

Let’s Talk about Dag Nammit Swearing at Work

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Dang! I’ll bet if you saw that title, you clicked right on over here to read more!

This is more of a confession than a sermon on swearing at work. Just because I write about things that happen in the work place and what I feel should be done to rectify situations, does not make me sanctimonious. Here’s an area where I should pay closer attention.

One of my fondest memories from the movie, “A Christmas Story,” is when Ralphie swears when trying to help his father fix a flat tire.

Ralphie: Oooh fuuudge!

Ralphie as Adult: [narrating] Only I didn’t say “Fudge.” I said THE word, the big one, the queen-mother of dirty words, the “F-dash-dash-dash” word!

Mr. Parker: [stunned] *What* did you say?

Ralphie: Uh, um…

Mr. Parker: That’s… what I thought you said. Get in the car. Go on!

Ralphie as Adult: [narrating] It was all over – I was dead. What would it be? The guillotine? Hanging? The chair? The rack? The Chinese water torture? Hmmph. Mere child’s play compared to what surely awaited me. Continue Reading →

Curses to Cursive No Longer Being Taught in School

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Our nation’s educators have found yet another way to upset parents and grandparents these days. In their infinite wisdom, many schools are no longer teaching the art of cursive penmanship to our youth. Most schools are making demands on parents to supply their children with tablets in lieu of paper and pencils. Okay, I’m with it. Kids are growing up in a fast digital age and need to be in the know as quick as lightening. Why go to the library when you can call up the answers in Wiki or Google? That’s a great resource to have, no question about it. One thing is good; we are all doing a heck of a lot more reading than a few generations back. Once upon a time, it was feared young people were losing reading skills by not picking up books. It was even said, that educators hoped kids would at least read comic books. Whatever, read, read, read was their motto then. What children are reading on these devices is another blog.

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TNS Dance Card Full for October

TNS-Tradeshow-BalloonThis is our busiest season of the year for attending trade shows!

OCTOBER 2-3 - Our first stop is in Nashville, Tennessee at the Gaylord Opryland Resort and Conference Center to attend the HCA Human Resource Leadership Summit “Our Time is Now,” from 7AM to 11PM.  If you plan on coming, please come see us. Attending will be two of our experts in their fields. You’re going to want to talk to them!

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Acquiring Broad Shoulders to Tough Criticism

TakingCriticismSo, you have a great idea and you draft up the best conceptual design you’ve done in years and really believe you’re on the cutting edge of something so unique that you already can hear the thunder of applause from your supervisors and coworkers.

Instead of the great Wow factor you were expecting, your idea was kicked to the curb like an old dish towel. Now you’re devastated and you could be thinking one of the following:

  1. Dang it. Are these people ignorant or what? Nobody ever likes my ideas. I’m going to quit this job and go where my ideas will be appreciated.
  2. I put so much thought and research into this idea that I never dreamed it would be so easily rejected. What is it they don’t like, or won’t work? It’s too frustrating to work here!
  3. Well, I guess it’s back to the drawing board! First, I want to get more input from my critics as to what exactly they didn’t like about my first idea, and how I can improve so that we’re all happy with the results.

Believe it or not, there are people out there who really feel like #1, above, especially if their ideas have been kicked to the curb once too often. It can be very discouraging and frustrating because they think, “Wow.  Am I still in the game here or what?”

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