Are You Contributing to Quality Work?

Posted on September 16, 2012 by TNS Consulting Team (via Scott Spayd)

All jobs serve different purposes and with different tasks come varying degrees of importance. Some jobs require precision and accuracy to have potential problems within the organization whiles others have less of an emphasis on quality work and more on high productivity levels.

I have worked for an organization that just tried to “get by” and found the situation rather frustrating. As an employee I felt discouraged that my manager and coworkers had no ambition to be better or focus on making improvements. It was a customer service related job and I always felt that our customers did not receive the quality customer service they deserved. Our panel study indicated 63% of employees feel their organizations strive for quality work.

I have also had the pleasure of working for organization where quality work was what employees strived for everyday. I enjoyed being part of a team that cared about our work and took pride in our customer service. This trickled down to how our customers felt they were treated and maintained our reputation for quality customer service.

In life there are many ways of completing any task. Fundamentally, there is a right and wrong way to do anything. The question becomes: Do you complete your work with quality in mind or do you simply complete your work with no regard of quality?

Do you feel your organization focuses on quality?

TNS Consulting Team (via Scott Spayd)

About TNS Consulting Team (via Scott Spayd)

Great companies know that it takes highly engaged employees to retain customers and make their brand promise come alive. To make the connection between your employees, customers and brand, you need a partner with deep expertise across several areas. Only KANTAR TNS has over two decades of employee survey experience, as well as access to the consultative and research resources of the world’s largest customer satisfaction benchmark database and brand analytics research. Whether you have 200 employees or 200,000, Kantar TNS has the expertise and the advanced measurement, reporting, and follow up tools you need to deliver on your employee and customer brand promise.

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