Why Are We Spending Money on Training?

Organizations are currently trying to cut costs wherever possible.  Unfortunately, training falls into the category of budget cuts.  Many organizations believe that training is not very beneficial and can be conducted on a lower-level.  However, organizations are not realizing that training has time and time again been strongly correlated with high performing employees.  Train employees how to complete a task and his or her performance will increase.  Continue Reading →

The Truth About Stealing at Work

You may think that stealing at work never happens and only really bad employees steal.  But, the truth of the matter is 46% of employees have stolen from his or her organization.  This is becoming an increasingly significant problem that organizations are facing.  The economic recession has left people feeling desperate and has challenged employees’ ethical decisions. Continue Reading →

Which is Better: An Exit Survey or Exit Interview?

A lot of organizations do not use exit surveys or exit interviews.  When an employee leaves, that’s it.  In my opinion, any organization that fails to gather information as an employee leaves is missing potentially the most important information that can be collected.  Employees leave organizations for numerous reasons ranging from personal reasons to a better offer.  Organizations invest a lot of time and money in the development of each employee; therefore, it is vital to get answers to important questions. Continue Reading →

Rewarding Employees

Earlier this month, Better Works announced that $8 million dollars was gained for employee rewards.  Better Works is a small startup company that helps organizations with employee reward programs.  Better Works has gained a great reputation, which has allowed them to secure incentive programs with local merchants for organizations.  An organization can choose what they want to include in their reward program, and Better Works will customize a program. Continue Reading →

Goodbye to the Apron and Hello to the Briefcase

Long behind are the days where every mother stayed home with children and tended to housework.  Women have put on their heels and suits, and headed to the job market.  There is a more even ratio of men to women in the workplace. Continue Reading →

What’s in a Name?

Everyone working has one.  Our salaries and status in an organization depend on them.  They may significantly influence our self-identity.  So, what could possibly be this powerful? I’m talking about job titles. Continue Reading →

Brown Bag Lunch

When lunchtime rolls around at work what do you do? For as long as I can remember, I have packed my lunch.  All through grade school and high school I bought lunch at school once in a blue moon.  As a kid, I always anticipated what treat would be in my lunch and what flavor juice box I would get.  I liked knowing that my mom would pack something that I liked and I didn’t have to wait in the lunch line. Continue Reading →

5, 10, 15 minutes: How Late is Acceptable?

By nature, I am an early bird.  No matter if it is work or getting together with friends, I will be early.  Running late causes me a great deal of stress and anxiety, so I do all that is in my power to not only be on time, but leave a few minutes of leeway just in case. Continue Reading →

Is Honesty Your Best Policy?

Part I

“Everybody lies,” says the iniquitous and irascible Dr. Gregory House, starring Hugh Laurie. Being an avid viewer of House, I have heard him say that several times over its 5 aired seasons, and not to wonder because most of the patients on the show do lie, or they just aren’t telling the truth – the whole truth or everything but the truth. Ignorance of their situation isn’t really lying, so the doctors now have to turn into detectives to uncover what’s behind their unusual symptoms. It’s a typical Hollywood drama, but many of the House cases I’ve watched seem pretty plausible to me. The human behavior elements fascinate me.

As for honesty, I believe I was brought up the right way by my parents. They always told me that lying could get me into serious trouble. Honest Abe, young George Washington and the cherry tree, were all good examples to emulate. My favorite is Shakespeare’s timeless quote which still reigns true to this day, “Oh what a tangled web we weave when first we practice to deceive.” That’s what I call “the domino effect lie.” This type of lying starts out with a little lie that mushrooms into several smaller lies to cover up one over the other. All too often, the truth is uncovered to the embarrassment and sometimes ruin of the liar.

Police detectives are trained to spot a liar and one of their methods is to ask the same questions again but in a different way to see if the person they are interrogating is consistent with his or her story. In the TV program, Lie to Me, starring Tim Roth who plays Dr. Cal Lightman, makes a living assisting the police when their interrogations fail. He is a behavioral scientist who has studied facial expressions, and other giveaway gestures in order to spot liars. According to Wikipedia, “The character is based on Dr. Paul Ekman, a psychologist and expert on body language and facial expressions at University of California, San Francisco.” Much to my disappointment, the show was canceled by Fox this year.

I could never lie. In fact I stink at lying. I thought I was always a good enough actress to pull off a lie, but the fact is I’m a method actress. I could never lie right off the cuff. And forget about lying to my mother. She’s a human polygraph machine.

Now, the question I have is, does it pay to lie? I don’t think so, but it sure can cost you to be honest. Oftentimes money is behind this necessary “evil.” An example of what I’m talking about happened to me a few weeks ago. As usual, I was driving to work a bit late, when suddenly all traffic slowed to a halt due to an accident involving 2 semi-trucks in the middle of an intersection on country roads. No emergency vehicles were present and I found out later that none were involved at all. Officers were directing traffic around the vehicles but where not doing so to the timing of the stop lights. Waiting patiently for several minutes, I gently beeped my horn – just a light tap. I didn’t get the officer’s attention, so I beeped again. This second beep of my horn was just a little longer. I did not lay on the horn.

A different policeman walked toward our row of traffic and asked the 2 cars in front of me whether they beeped their horns or not. Then he came to my window and sternly asked, “Did you beep your horn?” Anxiously, I scowled, “And so what if I did?” I realized it was an impudent response, but I was really upset he would ask such a question and I immediately became defensive. I felt this officer was using a bully tactic and to top it off, he appeared to be in a bad mood and I felt he was taking out his aggressions on me. He told me that it’s illegal to beep one’s horn in an emergency situation. The officer told me to pull over and he issued me a ticket for “Improper use of horn.” If I am found guilty in court, the fine is $120.00. I was absolutely dumbfounded! I am going to fight it because I cannot find this particular offense in the Illinois Vehicle code book.

Should I have just lied and said, “No, I didn’t beep my horn,” and let the officer continue up the line of cars behind me to ask that question? How would he have known it was me who beeped? No, I’m Honest Abe. I told the truth. And the truth is probably going to cost me 120 bucks.

What about people who lie to get ahead? Do you think that if you are the honest type, your nobility will pay off? One thing my father always told me is that you could never go wrong by “doing the right thing.” I have no doubt about that statement, but right now in this society, with corrupt states and laws that tend to villainize the victims and prey on the weak and honest, I’m starting to wonder. Does lying trickle into the workplace? If so, how does that affect the work environment? More investigation to come.

Always On-Call

Recent studies have investigated the inability for employees to psychologically detach from work while away from the office.  For instance, the majority of employers now supply employees with smartphone devices such as Blackberries.  With these devices comes an understanding that employees should respond to emails and phone calls even away from the office. Employees on vacation can no longer use the excuse of having limited Internet connectivity due to smartphones. Continue Reading →

How Does a Night Owl Survive Corporate Workdays?

I have always been a night owl by nature.  Early mornings can seem unbearable at times and my mood is definitely not at the highest.  College certainly worked to my advantage as a night owl.  I had no problem being awake for a 10am class, however, my 8am classes were very challenging.  I only took one 8am course in college because I actually felt I was not awake enough to learn. Continue Reading →

Take Me Out To The Ballgame

Living in Cincinnati, company outings to Reds baseball games and Kings Island, amusement park are quite popular.  Several of my friends and family have mentioned attending a baseball game or going to Kings Island during the day.  Most people that I have talked to about company outings have expressed positive feelings toward the events.  Some companies choose to have weekday outings, while others prefer the weekends to prevent missing a day of work. Continue Reading →

Music in the Workplace

Take a trip to your local coffee shop and you will likely see many people with earphones in and working on something.  I was at Starbucks this weekend writing a paper and everywhere I looked people were listening to music, myself included.  Because of technology and the accessibility of music, people have integrated listening to music into every part of their day.  It is rare to see someone at the gym without a music player. Continue Reading →

Bullying in the Workplace

Bullying, once thought to be a childhood behavior, has gained increase attention in the workplace.  As human beings, we all face social situations in the workplace that can be both positive and negative.  In the workplace, coworkers can create exclusive groups and leave other coworkers feeling like outsiders.  Even worse, employees can begin to bully an employee because of differences.  A coworker of mine at my job in high school was quite overweight.  Despite his weight, he was able to complete the job but was not as fast on his feet as the other employees. Comments were made to the employee about being overweight and slow.  It felt like we were back in middle school and could not accept each other’s differences. Continue Reading →

Cash Incentives

Workforce Drives Change at Whole Foods Market

While visiting CNNMoney.com recently, I watched a video of Kip Tindell, CEO of The Container Store, interviewing John Mackey, co-founder and co-CEO of Whole Foods Market, talking about its success. Firstly, the annual figures don’t lie. In 2010, Whole Foods Market made $9 Billion in sales, with over 50,000 employees in tow.

Tindell asked, “How would you describe your ideal employee?” Mackey responds, “One of the things we look for the most, are people with a good attitude – We believe we can train people for skills but you can’t train somebody to have a good attitude. So, we are looking for people who are positive, who like to service people, and who like to make people happy. And we also want people to work hard. So, we figure if we can get people with that great attitude, they’re going to end up being great team members for us.”

One of the work concepts that Whole Foods Market employs is called “Gain Sharing.” Teams are awarded more money for higher productivity so they really must monitor who they vote to be on their team. The team discerns who is eligible to join them, and the potential candidate has to pass by two-thirds of the team’s vote. The reason behind this sort of panel interviewing is that the team will be more vigilant about who they select when money is on the line. Despite possible hurt feelings, they don’t want any slackers. Many have learned this the hard way because they’ve ended up with disengaged team members dragging them down.

Mackey states, “You always can fool the team leader. It’s very hard to fool the team. The team can see through you. They can see through you if you’re not a hard worker.”

I think this is a good idea in order to keep work teams stimulated and competitive, and what a better way to stay motivated than with cash rewards? I’d like to hear more companies think along these lines for incentives especially during one of the worst economic crises America has experienced in a long time.

It seems to work for Whole Foods Market. Let me see, what was that figure they made in 2010 again?

Good Vibrations?

Call me old fashion, but I will always feel that personal phone use during work should be restricted.  Although my thumb is quite used to texting, there is a time and place for this kind of communication.  I have always abided by the “emergency only” rule.  Unless my mom calls three times in a row, which would make me believe something is wrong, I can call her back after work or on my lunch break.  The same goes for text messaging.  If my friend texts me asking me what I’m doing later that night, I can text her after work. The world has never ended because I waited to text or call someone back. Continue Reading →