The workplace of the future is constantly being shaped. Every day we experience breakthroughs in technology, social media trends, and the convergence of employees from various generations. If we hope to compete effectively in this global marketplace, it is imperative to identify the tools and approaches needed in our business-minded arsenal. Such strategies will then be able to increase innovation, improve customer relations, and engage and retain talent.
Jeanne Meister, an internationally recognized leader in innovative operations, identified three major contributing factors to this shift, in her closing keynote speech during the final day of TNS and JWT INSIDE’s Engagement Summit. Naming globalization, changing demographics, and the emergence of social media and technology, it seems Meister’s research can augment an organization’s approach to achieving compelling business results for the future. Continue Reading →