“Tipping” and Performance Appraisals

Employees who regularly receive tips as part of their employment are receiving constant feedback about the quality of their work. For example, a waitress may serve twenty tables or more in one shift. All of those parties will likely leave a tip that represents the level of satisfaction the customers felt from the waitress’ performance. The waitress may learn to adjust her behavior or performance depending on the feedback she receives from the tip amounts. How can this be applied to corporate settings? Continue Reading →


