Finding the Truth from Resident and Associate Surveys in Senior Living Communities

Bonding timesIn my blog on Monday, I touched on the essence of employee engagement in the Senior Living Community. Here, I want to write about the value of examining data from both resident and associate survey answers.  Though much more complicated than I can explain in a blog, and without the expertise of our data analysts at my immediate disposal, simply put, we have the capability to examine items from both resident and associate surveys via our sophisticated adhoc tools.

For example, here are some survey items posed to both resident and associate. Naturally, they are completely separate surveys, but the survey questions are designed to obtain opinions from both:

Resident Survey Item:   I feel valued as a resident of my community.

Associate Survey Item:   In my community, we are focused on enriching the lives of those we serve.

When we examine the answers from both, we are able to understand if the community is meeting its objectives to serve seniors.  If associates answer that the community is failing to enrich the lives of those they serve, it probably will reflect in the resident’s answer; not feeling valued as a resident in one’s community.

Extrapolating the data en masse, filtering it through adhoc, then examining by DIVING deeper into survey results will bring you to the TRUTH about what is occurring at your community/facility. What could be better than the truth?

We guide our clients every step of the way. Come see us at booth number 2013 at LeadingAge Annual Meeting and Expo 2014 October 19-22.

TNS Brings Exciting Ideas to LeadingAge Annual Conference and Expo

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TNS has done a great deal of research and thought leadership when it comes to the essence of employee engagement and what it’s all about. We research employee engagement by industry which in our clients’ minds, shows how engaged we are with them!

We strongly feel that engagement entails a sense of belonging, loyalty, or an emotional attachment to the organization or a particular job. TNS believes the essence of employee engagement is energy; more specifically, PRODUCTIVE ENERGY. Engaged employees go above and beyond the call of duty. “The call of duty” is defined as their job description and goals the organization has outlined for their position. Provided employees’ basic duties are satisfactory and they can afford the time to involve themselves with other company business, then these employees are truly engaged.

Personally, I maintain that engaged employees THINK differently about their work. First, they consider their job as a CAREER. Second, they think as though they have ownership with the company. And if they are allowed to have stock in the company, then they literally have ownership. Continue Reading →

The Importance of Word Choice when Developing Questions

imagesAKQ1ZA01Clarity is key when creating open ended (comment) questions.  It is very important to use words that will not be misinterpreted by the person reading the question. Misinterpreting even one word can change an individual’s entire understanding of the question. In developing surveys both through school and in my professional career, I have noticed a few common errors that can be avoided with better word choice.  The first problem being that an individual may not understand a word in the question, and therefore the survey taker may try to draw meaning from the rest of the sentence.  This can lead to survey takers answering in a way other than what was intended, therefore skewing the results of that particular item.

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