Employee Engagement: The Importance of the Environment

Posted on June 7, 2012 by TNS Consulting Team (via Scott Spayd)

The TNS Employee Insight Employee Engagement Model serves as tool for understanding employee engagement at different levels. One of the basic areas that is often underestimated is the environment. The environment is often thought of as the physical characteristics that make up a workplace. These are important aspects of the work environment, but they are certainly not the only that should be given attention.

Think about your current job and a typical day. Are there times during the day when you think to yourself, “I need to complete this project, but I don’t have XXX?” Maybe your organization does not have a software program that would increase your productivity. I have found myself in several situations in which I wish my organization provided me with a certain tool to perform my job more efficiently.

Of course it is not always possible for organizations to provide employees with every possible resource. In the 2011 panel study by TNS Employee Insights, when asked if they had the appropriate resources to complete their work, 67% of participants felt they were supplied with the proper resources. Software programs, computers, and other supplies can be costly. If you feel strongly enough that a certain resource would ultimately be beneficial to the organization it may be difficult to make your case because sometimes it is not possible to show dollar signs that will be gained with additional resources.

Just like a craft project, it can be difficult to put feathers on a card without glue. A lack of resources can be frustrating especially in the workplace. At a past job, I was working in one department that had a very structured supply system. While I was making copies for my superiors and supporting their services, I was only given a copy card for a copier that was in the next building over. A friend of mine working in another department asked me why I was making such long trips to that copier when there was one on my floor. I approached my manager and asked if there was a reason I did not have a copy card for the closer copier. She had not realized a new copier was in place and quickly got me a copy card.

Sometimes our managers and organizations are not aware of our lack of resources. Our superiors are so busy sometimes that they are unable to focus on small details such as John’s requested software being delayed. The bottom line: speak up and be heard. After all, your job may depend on it!

TNS Consulting Team (via Scott Spayd)

About TNS Consulting Team (via Scott Spayd)

Great companies know that it takes highly engaged employees to retain customers and make their brand promise come alive. To make the connection between your employees, customers and brand, you need a partner with deep expertise across several areas. Only KANTAR TNS has over two decades of employee survey experience, as well as access to the consultative and research resources of the world’s largest customer satisfaction benchmark database and brand analytics research. Whether you have 200 employees or 200,000, Kantar TNS has the expertise and the advanced measurement, reporting, and follow up tools you need to deliver on your employee and customer brand promise.

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