Finding the Truth from Resident and Associate Surveys in Senior Living Communities

Posted on September 24, 2014 by TNS Consulting Team (via Scott Spayd)

Bonding timesIn my blog on Monday, I touched on the essence of employee engagement in the Senior Living Community. Here, I want to write about the value of examining data from both resident and associate survey answers.  Though much more complicated than I can explain in a blog, and without the expertise of our data analysts at my immediate disposal, simply put, we have the capability to examine items from both resident and associate surveys via our sophisticated adhoc tools.

For example, here are some survey items posed to both resident and associate. Naturally, they are completely separate surveys, but the survey questions are designed to obtain opinions from both:

Resident Survey Item:   I feel valued as a resident of my community.

Associate Survey Item:   In my community, we are focused on enriching the lives of those we serve.

When we examine the answers from both, we are able to understand if the community is meeting its objectives to serve seniors.  If associates answer that the community is failing to enrich the lives of those they serve, it probably will reflect in the resident’s answer; not feeling valued as a resident in one’s community.

Extrapolating the data en masse, filtering it through adhoc, then examining by DIVING deeper into survey results will bring you to the TRUTH about what is occurring at your community/facility. What could be better than the truth?

We guide our clients every step of the way. Come see us at booth number 2013 at LeadingAge Annual Meeting and Expo 2014 October 19-22.

TNS Consulting Team (via Scott Spayd)

About TNS Consulting Team (via Scott Spayd)

Great companies know that it takes highly engaged employees to retain customers and make their brand promise come alive. To make the connection between your employees, customers and brand, you need a partner with deep expertise across several areas. Only KANTAR TNS has over two decades of employee survey experience, as well as access to the consultative and research resources of the world’s largest customer satisfaction benchmark database and brand analytics research. Whether you have 200 employees or 200,000, Kantar TNS has the expertise and the advanced measurement, reporting, and follow up tools you need to deliver on your employee and customer brand promise.

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