Let Management Have Its Say
Posted on February 19, 2014 by Brian Fitzgerald
The point of an employee engagement survey is to inform executives of where the problems lie within their organization. So how can a survey truly be effective if it is only the executives that weigh in on the survey design process? Sure, we have our own sets of proven survey items for different industries, but every organization is different and it’s important to gauge engagement based on the different cultures and specific processes within each organization. In most cases, employees point out how executives have no idea what’s going on in the lower levels of their organization. This presents a problem when it comes to survey design because there are variables executives may not take into consideration due to their lack of knowledge of what their workforce deals with on a daily basis.
This is why it is important to include line managers in the survey design process as they have valuable insight into what may contribute to disengagement of the workforce. Get them involved in the process and customize your survey to fit the needs of your employees. This will produce valuable results and will help foster significant change in your organization, as well as directly increase the engagement of your managers as they will feel their input is valued.