Linking Business Execution, Sustainability and Engagement

feedback1A key driver of successful business execution is sustainability.  Loss of essential employees needed to achieve key strategic goals can impact organizational success.  I came upon a definition from Successfactors that describes sustainability as the means for making sure that key talent is engaged and fully committed to the company and its strategy.  This also requires that organizations develop processes to predict, manage and minimize employee turnover.

A global hospitality client of ours understands this link and developed employee survey processes targeting frequent feedback around engagement and exit management. Information learned through these valuable survey mechanisms is used to transfer knowledge across different segments of the workforce.  For example, segmentation of key talent is utilized to assess engagement levels and hold managers accountable for targets and action plans tied to organizational strategy.

Sustainable performance is a leading indicator for great companies.  At some point, every employee will leave an organization.  Establishing business processes to avoid preventable turnover and ensuring consistent operations in the face of workforce changes can help engage employees and reduce turnover.  The successful executive of business processes, such as employee survey programs, will help HR widen its focus toward creating talent management processes that help the workforce deliver strategic, successful business results.

How Attitude and Behavior Influence Organizational Commitment and Job Satisfaction

The relationship between attitude and behavior has a strong impact on the relationship between job satisfaction and organizational commitment. The relationship between attitude and behavior has been studied vastly and has been determined that the two exist on a continuum. Attitude and behavior also have moderators such as intention to change one’s attitude, which in turn changes one’s behavior. Attitude precedes behavioral action.
In terms of the relationship between job satisfaction and organizational commitment, there are several factors that can influence the relationship. Continue Reading →

What Does Emotional Intelligence Mean for Recruitment?

Emotional intelligence is the ability to identify current situations and regulate one’s emotions based on these situations. It is believed that strong leaders possess high amounts of emotional intelligence. Because emotional intelligence is becoming more and more popular in the business world, recruitment efforts have adapted. Recruiters are now asking themselves the question, “Should we measure job candidates’ emotional intelligence levels during the hiring process?”

Many organizations have rigorous testing in place for their hiring process. The most common tests, which most of us have seen or taken, include personality, cognitive and mental ability tests. While we may not consider it a test, an interview is also an evaluation or “test” that organizations use to identify candidates’ strengths and weaknesses. This begs the question, is it appropriate to measure candidates’ emotional intelligence levels? What would these results tell us?


Emotional intelligence has been considered a strong indicator of how an employee will perform on the job and has also been an indicator of leadership behaviors (Downey, Papageorgiou, & Stough, 2006). Continue Reading →

Retaining Employees – From an Employee’s Perspective

The latest buzz in the work world is how to keep your best employees working for you, i.e., employee retention. As most of us know, it costs companies beaucoup money to replace good talent. As the “Great Recession” comes to an end, evidenced by more and more jobs opening up, employers are faced with one of their worst nightmares.

Twenty or thirty years ago, loyalty and tenure went a long way in a company and anyone who worked steadily for 10 years or more, was rewarded for their length of service by an increase in pay, promotions, more vacation time, or maybe a gold watch. Then something changed. Continue Reading →