Timing is Everything…or is it?

Posted on November 20, 2013 by TNS Consulting Team (via Scott Spayd)

http://www.sxc.hu/browse.phtml?f=download&id=1408511When is the right time to survey employees? Here at TNS we help our clients with their employee engagement surveys at various times throughout the year. Since we survey human beings, it’s not to wonder that at certain times throughout the year, we are prone to being happier, moodier, depressed, etc. Aside from our individual lives, and all the challenges we face daily, there are certain outside factors that I believe influence our behavior being able to handle or react to them. For instance, in the fall, I get a somewhat melancholy feeling saying good-bye to summer. In a few weeks though, the foliage is showing off spectacular arrays of color and so I then “get my orange on” and am out of my funk. Does that mood influence me in taking any kind of a survey?

At TNS we know all too well the arduous task it is for human resource directors to plan a survey. Our consultants and project directors work very closely with our clients to ensure a successful survey. (Yes, our success is your success.) However, the planning and timing to launch a survey is entirely up to Human Resources. Our HR clients, having their fingers on the pulse of their employees, must take into account various factors as to when they should survey employees. Should it be during the holiday season when people are more apt to be giving, forgiving, and just plain jolly? Should HR take a survey before or after annual reviews are scheduled? Or what about taking surveys in the summer, when employees take relaxing vacations, and come back to work with a refreshed perspective?

When do you think it’s a good time to take an Employee Engagement Survey?

TNS Consulting Team (via Scott Spayd)

About TNS Consulting Team (via Scott Spayd)

Great companies know that it takes highly engaged employees to retain customers and make their brand promise come alive. To make the connection between your employees, customers and brand, you need a partner with deep expertise across several areas. Only KANTAR TNS has over two decades of employee survey experience, as well as access to the consultative and research resources of the world’s largest customer satisfaction benchmark database and brand analytics research. Whether you have 200 employees or 200,000, Kantar TNS has the expertise and the advanced measurement, reporting, and follow up tools you need to deliver on your employee and customer brand promise.

What Others Are Saying

  1. Employee Retention Training November 21, 2013 at 9:35 am

    It’s a question that many companies ask, particularly when they’re thinking about conducting an engagement survey for the first time.
    In my opinion HR should take a survey before or after annual reviews are scheduled.

    • Katherine Razzi
      Katherine Razzi January 15, 2014 at 3:52 pm

      Thank you for your comment, and please forgive my belated response. I believe that’s a good idea to take surveys before or after annual reviews too. Perhaps “before” is best as a sort of warm-up to the annual review. If one takes a survey AFTER a review, and the review is disappointing, the employee may take the survey and give biased, poor marks due to being – hopefully, momentarily – disgruntled. So, I wonder what the outcome would be for a single individual taking a survey before and after an annual review. It’s an interesting thought.

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