Tip 6 – Build a Customer Focused Team
Posted on June 25, 2014 by TNS Consulting Team (via Scott Spayd)
Intro: This blog is written to further elaborate with my own views on the “8 Tips to Engage Your Employees” booklet written by our experts.
I can see why this is the #6 tip in our booklet. When you have engaged employees, from practicing the previous tips, you will have more satisfied customers.
Always treat your employees exactly as you want them to treat your best customers.” Stephen R. Covey
When employees are truly engaged in their work and the company, they too, have invested themselves emotionally and physically primarily because they BELIEVE IN THE MISSION. How did they come to believe in it? Great leadership? Company cheerleaders? Infectious enthusiasm from coworkers? Belief in their abilities from their managers? Perhaps a little of each.
When sales people make a pitch for a product, they have to truly believe in it or it won’t sell. And when their belief system clicks with enthusiasm, they can sell ice cubes to snow men! The same belief has to be at the heart of all employees in order to be completely customer-focused.