TNS Brings Exciting Ideas to LeadingAge Annual Conference and Expo

Posted on September 22, 2014 by TNS Consulting Team (via Scott Spayd)


TNS has done a great deal of research and thought leadership when it comes to the essence of employee engagement and what it’s all about. We research employee engagement by industry which in our clients’ minds, shows how engaged we are with them!

We strongly feel that engagement entails a sense of belonging, loyalty, or an emotional attachment to the organization or a particular job. TNS believes the essence of employee engagement is energy; more specifically, PRODUCTIVE ENERGY. Engaged employees go above and beyond the call of duty. “The call of duty” is defined as their job description and goals the organization has outlined for their position. Provided employees’ basic duties are satisfactory and they can afford the time to involve themselves with other company business, then these employees are truly engaged.

Personally, I maintain that engaged employees THINK differently about their work. First, they consider their job as a CAREER. Second, they think as though they have ownership with the company. And if they are allowed to have stock in the company, then they literally have ownership. Company owners think and act differently than regular employees. Therefore, if you think like an owner, then you are truly engaged. An example is something as simple as buying office supplies. An employee who thinks like an owner, may weigh issues about the cost of certain supplies, while someone else may believe he or she can order whatever they like, carte blanche.

In the Senior Living Community, people work with people and for people. Whether you are medical staff, or administrative personnel, I believe anyone working with seniors is a calling and a blessing. When I was 16 up through 19 years old, I worked as a nurses’ aid at Four Seasons Nursing Home and Marionjoy Rehabilitation Center – both in Wheaton, Illinois. Being a mere teenager, I had my heart set on being a commercial artist for my career, but once I got into this field, I could have been a nurse.

While Senior Living Communities are not nursing homes, at the time I was working as a nurses’ aid, many of our patients could come and go as they pleased. However, most were wheelchair bound and had dementia. Many have dementia in the Senior Living Communities too. It can be quite challenging for those working with Seniors. It’s not for the weak at heart. You need a great big heart to work there and a strong stomach. This is why I say it’s a calling to work with seniors, and a blessing for its rewards.

These things in mind, and with a deep understanding of this particular industry, (not just my experience), it is with special care that we design and produce surveys that will assist the Senior Living organizations to get to the root cause of problem areas and also to see what good they are doing. Then we help SOLVE problems once troubled areas are uncovered.  It is thought by many that surveys are created to only bring out the “bad stuff,” but surveys can also be a great boost to hear about things that are going very well too. We all like to know we are doing a good job and if your nurses aids (known today as CNAs), are doing a great job, giving them an ego boost by letting them know that will give them that sense of belonging and the desire to do their jobs even better – thus true engagement!

Is it as simple as all that? Yes, it is – if you know how. Come see us at booth number 2013 at LeadingAge Annual Meeting and Expo 2014 October 19-22.

TNS Consulting Team (via Scott Spayd)

About TNS Consulting Team (via Scott Spayd)

Great companies know that it takes highly engaged employees to retain customers and make their brand promise come alive. To make the connection between your employees, customers and brand, you need a partner with deep expertise across several areas. Only KANTAR TNS has over two decades of employee survey experience, as well as access to the consultative and research resources of the world’s largest customer satisfaction benchmark database and brand analytics research. Whether you have 200 employees or 200,000, Kantar TNS has the expertise and the advanced measurement, reporting, and follow up tools you need to deliver on your employee and customer brand promise.

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