What Good is a Survey Without Action?
Posted on October 28, 2013 by TNS Consulting Team (via Scott Spayd)
Often, organizations spend so much time in the planning phase of a large-scale survey program sweating out all the many details of the survey launch itself that they forget to save some time and attention focused on the results. What good is a survey if you don’t act upon the results!
If you want to improve employee engagement, customer satisfaction, increase market share, etc., you need to follow through with actions. Senior management support is critical for any action planning initiative to be successful. At every level, management needs to make sure that teams and work groups have the authority and the resources they need to understand the issues identified in the survey results. When everyone is involved in analyzing, prioritizing and developing action plans, it’s a best practice for survey success focused on improving employee engagement and organizational outcomes.